Annexes 3b – Reimagining MDRAs: Harnessing Automation and AI to Elevate Reprocessing Performance

Medical Device Reprocessing Departments (MDRDs/SPDs) are facing increasing pressure to support rising procedural volumes, maintain quality outcomes, and operate efficiently despite ongoing staffing challenges. This presentation explores how the strategic use of automation and artificial intelligence can transform reprocessing operations and empower frontline teams. We begin by examining how automation enhances productivity and safety while reducing non–value-added motion, repetitive tasks, and staff fatigue. Real-world findings—including measurable reductions in tray turnaround time, queuing, and staff travel enabled by autonomous mobile robots (AMRs)—demonstrate the significant performance gains achieved when automation complements human expertise. We then highlight the growing role of AI in reprocessing. From mining large datasets to identify optimization opportunities, to benchmarking performance across regions, to guiding staff through compliant, standardized workflows, AI delivers actionable insights that accelerate decision‑making and elevate quality. These capabilities help health systems strengthen consistency, support clinical goals, and create more resilient and data-driven reprocessing environments. Together, automation and AI represent a major leap forward for MDRAs—unlocking efficiency, enhancing staff engagement, and driving sustained improvements in patient‑critical processes.

Chris is a seasoned healthcare industry leader with over 20 years of experience at STERIS, where he has held a variety of marketing and leadership roles. His career has been defined by a strong focus on innovation, Customer-centric strategy, and global market expansion. As Vice President of Global Marketing – SPD Reprocessing, Chris leads global product development roadmaps, portfolio management, and long-term business strategy. Under his leadership, the SPD Reprocessing division has launched multiple award-winning products, expanded into new international markets, and achieved double-digit growth in key segments. Chris has played a pivotal role in transforming the product innovation pipeline, accelerating time-to-market through cross-functional collaboration and agile development practices. He also spearheaded the integration of customer insights into the product lifecycle, resulting in increases in Customer satisfaction scores. He holds a Bachelor’s degree in Marketing from Xavier University and an MBA from Baldwin Wallace University.